Responsible Gaming at tv77

Our Commitment to Player Wellbeing

At tv77, we believe that a healthy relationship with gambling begins with awareness and the right support structures. We have designed our platform to give every Bangladesh player the tools they need to set boundaries, monitor their activity, and take a break whenever they feel it is necessary — without friction, without judgment.

Responsible gaming is not an afterthought at tv77 — it is built into the foundation of how the Platform operates. From the moment you register, you have access to a full suite of player-controlled tools in your account dashboard. These tools are free to use, take effect without delay, and are never hidden behind customer support queues.

Player Protection Tools

The following tools are available to all registered tv77 players directly from your account settings. Each tool activates immediately when you apply it.

21+ Age Restriction Policy

tv77 is strictly an adults-only platform. To register and play, you must be at least 21 years of age. This restriction exists to protect young people from the potential harms associated with gambling. During registration, all players are required to confirm they meet the age requirement. Identity verification (KYC) is conducted on accounts before any withdrawal is processed, and date of birth is a mandatory field that is cross-checked against submitted identity documents.

If tv77 identifies or has reasonable grounds to suspect that a registered account is held or accessed by a person under 21 years of age, the account will be suspended immediately. Any funds held will be returned to the originating payment method following investigation, and all game results associated with the underage period will be voided. tv77 actively encourages parents and guardians to use parental control software to restrict minors' access to gambling websites.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify in yourself. The following warning signs may indicate that gambling has moved beyond entertainment and is becoming harmful. If you recognise several of these signs in your own behaviour, we encourage you to use the tools available on your account or contact our support team.

• ⚠️Spending more money or time gambling than you originally planned or can afford.
• ⚠️Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
• ⚠️Gambling with money that is needed for essential expenses such as rent, food, utility bills, or loan repayments.
• ⚠️Feeling restless, irritable, or anxious when not gambling, or when trying to cut down.
• ⚠️Hiding gambling activity from family members, friends, or your employer, or lying about the amount of time or money spent.
• ⚠️Borrowing money from others, or taking out loans, to fund gambling activity.

Recognising these signs early is an act of strength, not weakness. tv77's support team is available 24/7 and will treat every conversation with complete discretion. Your wellbeing always comes before your wagering history on this Platform.

How to Activate Self-Exclusion

Self-exclusion is the most comprehensive tool available for players who feel their gambling is out of control. When self-exclusion is active, you will be unable to log in to your tv77 account, make deposits, place bets, or participate in any real-money game activity for the duration of the exclusion period you have selected. Here is how to activate it:

• Log in to your tv77 account and navigate to the Responsible Gaming section of your account settings.
• Select "Self-Exclusion" and choose your preferred duration: 6 months, 1 year, 2 years, 5 years, or indefinite.
• Confirm your selection. The exclusion takes effect immediately — you will be logged out of all active sessions within seconds.
• If you cannot log in to apply self-exclusion yourself, contact our support team directly and request that they apply it to your account on your behalf — they will action this immediately.

During the self-exclusion period, tv77 will suppress all promotional communications to your registered contact details. We will not send bonus offers, deposit prompts, or re-engagement emails while your exclusion is active. When a finite self-exclusion period ends, a mandatory cooling-off review is required before your account can be reactivated — this is not automatic.

Managing Your Deposit Limits

Deposit limits are one of the most effective ways to keep your gambling spending within a budget you are comfortable with. tv77 allows you to set three types of deposit limit, each measured in BDT:

• Daily limit: the maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, bank transfer) within a rolling 24-hour period.
• Weekly limit: the maximum total deposit amount permitted in any rolling 7-day period. This is ideal for players who prefer a weekly budgeting rhythm.
• Monthly limit: the maximum total deposit amount permitted in any rolling 30-day period. Recommended for players who want the broadest possible spending oversight.

Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 72-hour cooling period before the new higher limit becomes active — this delay is intentional and exists to protect you from impulsive decisions made during a high-intensity gaming session.

Gambling as Entertainment — Keeping It Fun

The most important principle behind responsible gaming is simple: gambling is a form of paid entertainment, not an investment strategy, not a source of income, and not a guaranteed way to win back money you have lost. The house edge means that over time, the mathematical outcome of gambling favours the platform. Every player who understands this truth is in a far safer position to enjoy the games tv77 offers.

To keep gambling as a positive leisure activity, consider adopting the following habits before and during your gaming sessions:

• Set a budget before you start — decide in advance the exact amount you are willing to spend, and treat it as the cost of entertainment, not money you expect to get back.
• Set a time limit — use the session reminder tool on tv77 to avoid longer sessions than planned. Take regular breaks and step away from the screen.
• Never gamble under the influence of alcohol, stress, or emotional distress — decision-making is impaired in these states and the risk of making choices you later regret is significantly higher.
• Balance gambling with other leisure activities — a healthy lifestyle includes varied interests. If gambling feels like the only activity you enjoy, that is a signal worth paying attention to.

Getting Help — You Are Not Alone

If you believe gambling is negatively affecting your life, your finances, your relationships, or your mental health, please reach out. tv77's player support team is available 24 hours a day, 7 days a week, and operates in Bangladesh Standard Time (BST, UTC+6). All conversations are treated with complete confidentiality — your support history is never shared with third parties.

You may also reach us by email at the address displayed in the footer of this page. The email address is shown as plain text only and is not a clickable link. We aim to respond to all support enquiries within 24 hours during normal operating hours.

Protecting Minors and Young People

tv77 takes the protection of minors extremely seriously. If you share a device with children or teenagers, we strongly recommend installing parental control or filtering software that blocks access to gambling websites. Common parental control solutions available to Bangladesh households include device-level screen time controls built into Android and iOS, as well as third-party internet filtering applications available from reputable app stores.

tv77 does not direct any marketing content towards persons under the age of 21. Our promotional materials do not use imagery, language, or cultural references that are designed to appeal to minors. Any player found to be under 21 will have their account permanently closed, game results voided, and deposits returned subject to our standard verification and investigation process.