tv77 Privacy Policy — Your Data, Protected

1. Introduction

This Privacy Policy ("Policy") describes how tv77 ("we", "us", "our", "the Platform") collects, processes, stores, and discloses personal data about players, visitors, and registered users ("you", "your") who access or use the tv77 website at https://tv77.bio and any associated mobile interfaces (collectively, the "Platform"). This Policy forms part of our Terms and Conditions and should be read alongside them.

By accessing the tv77 Platform, creating an account, or continuing to use any of our services, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

2. What Personal Data We Collect

We collect personal data from you directly (when you register, deposit, or contact support) and automatically (when you use the Platform). The categories of personal data we collect are outlined below.

3. How We Use Your Personal Data

tv77 uses personal data only for the purposes listed below. We do not use your data for purposes that are incompatible with the original reason it was collected without first informing you and obtaining any necessary consent.

• Account creation and management: to register your account, authenticate your login sessions, manage your profile, and process deposits and withdrawals via bKash, Nagad, and Rocket.
• Identity and age verification: to meet our KYC obligations, verify that you are 21 or older, and confirm that your payment methods are registered in your own name.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, collusion, and unauthorised account access using automated monitoring systems.
• Responsible gaming: to monitor gaming patterns, identify signs of problem gambling, and deliver deposit limit, cooling-off, and self-exclusion tools when requested or when our systems flag a concern.
• Customer support: to respond to your enquiries, process complaints, investigate account disputes, and provide assistance through our support channels.
• Service improvement: to analyse aggregate, anonymised usage patterns, fix technical issues, improve Platform performance, and develop new features that better serve Bangladesh players.

4. Legal Basis for Processing

tv77 processes personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contract performance: processing that is necessary to provide the services you have requested, including account management, transaction processing, and game delivery.
• Legal obligation: processing required to comply with applicable laws including anti-money laundering regulations, KYC requirements, and financial reporting obligations.
• Legitimate interests: processing for the purpose of fraud prevention, Platform security, responsible gaming monitoring, and improving the quality of our services, where these interests are not overridden by your fundamental rights.
• Consent: where you have given us specific consent to process your data for a particular purpose (for example, receiving promotional communications). You may withdraw this consent at any time by contacting our support team or updating your account preferences.

5. Sharing Your Personal Data

tv77 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the stated purpose:

• Game providers: game studios and live dealer platform operators (such as Pragmatic Play, Evolution Gaming, and Ezugi) receive technical session data necessary to deliver their games through the tv77 Platform. These providers do not receive your full identity or financial data.
• Payment processors: bKash, Nagad, Rocket, Upay, and participating banks receive the minimum transactional data required to process your deposits and withdrawals. These are regulated financial institutions operating under Bangladesh Bank oversight.
• Legal and regulatory authorities: we will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by law or valid legal process, including anti-money laundering reporting obligations.
• Service providers acting as data processors: third-party technical service providers (such as cloud hosting, security monitoring, and analytics providers) that process data on our behalf under strict contractual data protection obligations and confidentiality terms.

6. Data Retention

tv77 retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Account data (including identity, financial transaction records, and game history) is retained for a minimum period following account closure in order to comply with anti-money laundering regulations, financial record-keeping obligations, and dispute resolution requirements.

Where personal data is no longer needed, tv77 securely deletes or anonymises it in accordance with our internal data lifecycle policy. Cookie and session data not linked to a registered account is retained for a shorter period consistent with its operational purpose. You may request information about the specific retention period applicable to your data by contacting our support team.

7. Cookies and Tracking Technologies

tv77 uses cookies and similar browser-based tracking technologies to operate the Platform, maintain your login session, and improve user experience. Cookies are small data files placed on your device when you visit the Platform. We use the following categories of cookies:

• Essential cookies: strictly necessary for the Platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your preferences (such as language settings and responsible gaming tool configurations) so that the Platform behaves consistently across sessions.
• Analytics cookies: used to collect anonymised, aggregate data about how players navigate the Platform (page views, session length, error events). This data is used internally to improve Platform performance. We do not use third-party analytics services that share data with advertising networks.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the Platform from functioning correctly. Disabling functional or analytics cookies will not prevent you from accessing the Platform but may affect your experience.

8. Your Data Rights

As a registered tv77 player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team through the official support channel on the Platform:

• Right of access: you have the right to request a copy of the personal data we hold about you, including what data we have, how it is used, and with whom it has been shared.
• Right to rectification: you have the right to request correction of inaccurate or incomplete personal data we hold about you. Some data corrections (such as name changes) may require documentary evidence.
• Right to erasure: in certain circumstances, you have the right to request deletion of your personal data. This right is subject to our legal obligation to retain certain data for regulatory compliance purposes, which may override an erasure request.
• Right to restriction: you have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to object: you have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. You may also object at any time to processing for direct marketing purposes (if applicable).

To exercise any of the rights above, please contact our support team through the official support channel available on the Platform. We will respond to all verified requests within a reasonable period. We may need to verify your identity before processing a data rights request to ensure we do not disclose personal data to an unauthorised person.

9. Data Security

tv77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmissions between your device and the Platform, encrypted storage of sensitive account data, access controls limiting internal data access to authorised personnel only, and regular security monitoring and vulnerability assessments.

All tv77 staff who handle personal data are trained on data protection obligations and are bound by confidentiality agreements. Access to production systems containing personal data is restricted to a minimum number of authorised personnel and is subject to logging and audit. Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that poses a risk to your rights, tv77 will notify affected users as required.

10. Children and Minors

The tv77 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a registered account is held by or has been used by a person under 21, we will suspend the account immediately, void any associated game activity, and securely delete the personal data associated with that account subject to any legal retention obligations. If you are a parent or guardian and believe your child has registered an account on the tv77 Platform, please contact our support team immediately so we can take appropriate action.

11. Third-Party Links and Integrations

The tv77 Platform integrates with third-party game providers and payment processors as described in this Policy. The Platform does not contain links to external third-party websites for general browsing or advertising purposes. Where technical integrations with game providers or payment processors are in place, those providers operate under their own privacy policies and are independently responsible for their own data handling practices. tv77 is not responsible for the privacy practices of any third-party service provider beyond the contractual obligations we impose on them as data processors acting on our behalf.

12. Changes to This Privacy Policy

tv77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date shown at the top of this page. Where changes are significant, we may also notify registered users through an in-platform notification or by email to the address registered on your account.

Your continued use of the tv77 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any changes, you should cease using the Platform and may request account closure by contacting our support team. We recommend that you review this Policy periodically to stay informed of how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tv77 handles your personal data, please contact our Data Support team through the official support channel available on the Platform. Our team is available 24/7 and operates in Bangladesh Standard Time (BST, UTC+6).

You may also reach us at the email address displayed in the footer of this website. Please note that the email address is shown as plain text only and is not a clickable link. We aim to acknowledge all data-related requests within 3 business days and to resolve them within a reasonable period thereafter.